Refund & Cancellation Policy
Effective Date: August 21, 2026 | Last Updated: August 21, 2026
This Refund and Cancellation Policy applies to all paid subscription plans offered by WebContact. Please read this policy carefully before subscribing. By subscribing to a paid plan, you agree to the terms below.
1. Free Plan
The Free Tier is offered at no cost and is subject to the usage limits specified in our Terms of Service. No payment is required and no refunds apply.
2. Paid Plans — Subscription Model
WebContact operates on a monthly subscription basis. Subscriptions are billed automatically at the start of each billing cycle. All prices are as follows:
| Plan | USD / Month | INR / Month |
|---|---|---|
| Starter | $1.20 | ₹99 |
| Pro | $12 | ₹999 |
| Agency | $36 | ₹2,999 |
3. Refund Window — 7-Day Guarantee
If you are not satisfied with a paid plan, you may request a full refund within 7 calendar days of the initial subscription charge. This applies only to first-time subscribers of each plan tier.
To request a refund within the 7-day window, email us at webcontactsupport@vrtex.in with the subject line "Refund Request — [Your Account Email]". Include the reason for your refund request.
Approved refunds will be processed within 5–10 business days to the original payment method.
4. No Refund After 7 Days
After the 7-day window has passed, subscription charges are non-refundable. This applies to:
- Renewals and recurring monthly charges
- Partial use of a billing period
- Accounts cancelled mid-month — service will remain active until end of the paid period
- Unused API quota within a billing cycle
5. Cancellation Policy
You may cancel your subscription at any time from your dashboard account settings. Upon cancellation:
- Your plan remains active and you retain full access until the end of the current billing period.
- You will not be charged for subsequent billing cycles.
- Your account will automatically downgrade to the Free Tier at the end of the paid period.
- Your data and projects will be retained for 30 days, after which data exceeding Free Tier limits may be removed.
6. Plan Downgrade
If you downgrade to a lower plan tier, the new pricing will apply starting from your next billing cycle. No pro-rata refund is issued for the difference in price during the current billing cycle.
7. Exceptional Circumstances
In the following exceptional cases, we may, at our sole discretion, offer a refund or credit outside the standard policy:
- Significant service outage or prolonged downtime directly caused by WebContact infrastructure (greater than 24 consecutive hours)
- Billing errors resulting in incorrect charges
- Duplicate charges for the same subscription period
Please contact webcontactsupport@vrtex.in with documentation to initiate a review.
8. Consumer Rights (India)
This policy is designed in good faith and complies with applicable Indian consumer protection laws, including the Consumer Protection Act, 2019. If you believe you have been treated unfairly, you may:
- Raise a complaint with our Grievance Officer at webcontactsupport@vrtex.in
- File a complaint with the National Consumer Helpline (NCH): 1800-11-4000
- Use the Consumer Online Resource and Empowerment Centre: consumerhelpline.gov.in